- Customer Support
HOW CAN
WE HELP?
Our B2B support team assists with part identification, order tracking, quotes, delivery and warranty. Pick a topic below or reach us directly — we respond within 48 hours.
Browse by topic
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Track an order
Follow your shipment status in real time using your order number and email.
Identify a part
Not sure which reference you need? Send us an OEM part number and we cross-reference it to the Donaldson equivalent.
B2B portal & account
Access order history, custom pricing, quotes and invoices from your customer portal.
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Shipping & delivery
Lead times, carriers, tracking and bulk/pallet shipping across Europe, Africa and beyond.
Returns & warranty
Report a claim, request a return authorization, or check genuine Donaldson warranty coverage.
Quotes & bulk orders
Request a formal quotation for high-volume or recurring filtration needs.